Privacy Policy

for Noble Cleaning & Dog Walking Services Limited

Effective Date: 9 May 2026

1. Introduction

This Privacy Policy explains how Noble Cleaning & Dog Walking Services Limited (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our services, contact us, visit our website, or interact with us online.

We are committed to protecting your privacy and handling your data transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Business Information

Noble Cleaning & Dog Walking Services Limited
United Kingdom

Email: admin@noblecleaning.co.uk
Phone: 07590 537431

3. Information We Collect

We may collect and process the following information:

Personal Information

  • Full name

  • Home address

  • Email address

  • Telephone number

  • Emergency contact details

  • Pet information and veterinary details

  • Access instructions for your property

  • Booking and appointment details

Payment Information

We may collect payment-related information such as:

  • Billing address

  • Payment confirmations

  • Transaction references

We do not store full card payment details unless securely processed through authorised payment providers.

Website & Technical Information

When using our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and analytics data

4. How We Use Your Information

We use your information to:

  • Provide cleaning and dog walking services

  • Manage bookings and appointments

  • Communicate with you about services

  • Process payments and invoices

  • Respond to enquiries and customer support requests

  • Improve our services and website

  • Maintain business records

  • Meet legal and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we process your information based on:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

6. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Payment processors

  • Booking software providers

  • Accountants or professional advisers

  • IT and website service providers

  • Authorities where legally required

All third parties are required to protect your information securely.

7. Data Storage & Security

We take reasonable steps to protect your personal data using:

  • Secure digital systems

  • Password-protected devices

  • Restricted access to information

  • Secure payment systems

While we take appropriate precautions, no online transmission or storage system can be guaranteed 100% secure.

8. Retention of Data

We retain personal information only for as long as necessary to:

  • Provide services

  • Maintain records

  • Comply with legal, tax, and insurance obligations

  • Resolve disputes

When no longer needed, data will be securely deleted or destroyed.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website:
Information Commissioner's Office

10. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Enhance user experience

You can control cookies through your browser settings.

11. CCTV / Property Access (If Applicable)

Where property access is provided for cleaning or pet care services:

  • Access information will be kept confidential

  • Keys and alarm codes will be securely stored

  • CCTV systems present at customer properties may record staff during visits

12. Pet Safety & Veterinary Emergencies

For dog walking and pet services:

  • We may retain veterinary and emergency contact information

  • In emergencies, we may contact a veterinarian or emergency contact on your behalf

13. Marketing Communications

We may contact you with promotions, offers, or updates if:

  • You have requested information from us

  • You are an existing customer

  • You have consented to receive marketing

You can opt out at any time.

14. Third-Party Services

Our website or booking system may contain links to third-party websites or services. We are not responsible for their privacy practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.

16. Contact Us

If you have questions about this Privacy Policy or your personal data, contact:

Noble Cleaning & Dog Walking Services Limited

Email: admin@noblecleaning.co.uk
Phone: 07590 537431