Terms & Conditions
for Noble Cleaning & Dog Walking Services Limited
Effective Date: 9 May 2026
1. Introduction
These Terms & Conditions (“Terms”) govern all services provided by Noble Cleaning & Dog Walking Services Limited (“the Company”, “we”, “our”, or “us”).
By booking, using, or paying for any service provided by the Company, the client (“you”, “your”, or “the Client”) agrees to be legally bound by these Terms & Conditions.
These Terms apply to all current and future services unless otherwise agreed in writing.
2. Services Covered
These Terms apply to all services offered by the Company, including but not limited to:
Domestic cleaning
Commercial cleaning
Deep cleaning
End of tenancy cleaning
Window cleaning
Dog walking
Pet visits and care services
External cleaning services
Any additional services agreed between the Company and the Client
3. Formation of Contract
A legally binding contract is formed when:
A booking is confirmed verbally, online, by message, email, phone call, or in writing; and/or
Payment or deposit is made; and/or
The Company attends the property to carry out the service
By booking a service, the Client confirms they:
Are at least 18 years old
Have authority to permit services at the property
Accept these Terms & Conditions in full
4. Quotations & Pricing
4.1 Estimates
All quotations are estimates based on information provided by the Client.
Final pricing may change where:
Property condition differs
Additional work is required
Access difficulties arise
Additional services are requested
4.2 Minimum Charges
Minimum charges may apply per visit.
4.3 Additional Charges
Additional charges may apply for:
Heavy dirt or biohazards
Extra labour or time
Parking or congestion fees
Waiting time
Inaccessible properties or lockouts
5. Payments
5.1 Payment Terms
All payments must be made using the payment details provided on the official Company invoice.
Payment is due by the due date clearly stated on the invoice unless otherwise agreed in writing by the Company.
Failure to make payment by the stated due date may result in:
Suspension or cancellation of services
Late payment charges or administration fees
Debt recovery action
Statutory interest under applicable UK legislation
The Company reserves the right to require advance payment or deposits for selected services or repeat late-payment accounts.
5.2 Non-Payment & Debt Recovery
Non-payment of invoices may result in legal recovery proceedings, and the Client shall be liable for any reasonable recovery costs, legal fees, collection agency fees, court fees, and administrative costs incurred by the Company in recovering outstanding balances.
The Company reserves the right to pass unpaid accounts to a third-party debt recovery agency without further notice where invoices remain unpaid beyond the stated due date.
Continued failure to make payment may also result in permanent refusal of future services.
6. Cancellations & Rescheduling
Minimum notice:
24 hours for standard bookings
48 hours for larger or specialist jobs
Late cancellations may be charged up to 100% of the booking value.
7. Access to Property
Clients must ensure safe access. If access is not possible, full charges may still apply.
8. Health & Safety
We may refuse or stop work if conditions are unsafe, hazardous, or abusive.
9. Cleaning Services
No guarantee is made for removal of permanent stains, damage, or pre-existing issues.
10. Window Cleaning Services
Work may be delayed due to weather or unsafe conditions. The Company is not responsible for defects in windows or seals.
11. Dog Walking & Pet Services
Clients confirm pets are safe, vaccinated where appropriate, and suitable for exercise.
Emergency veterinary care may be sought at the Client’s expense if required.
12. Client Responsibilities
Clients must provide accurate information, safe access, and disclose risks or hazards.
13. Liability
Liability is limited to the value of the service provided. We are not liable for indirect loss, pre-existing damage, or wear and tear.
14. Insurance
The Company holds appropriate business insurance where required.
15. Keys & Security
Keys and access information are stored securely and handled confidentially.
16. Privacy
Personal data is handled in accordance with our Privacy Policy.
17. Complaints
Complaints must be made within:
24 hours (cleaning)
48 hours (pet services)
18. Force Majeure
We are not liable for delays or failure caused by events beyond our control.
19. Termination
We may terminate services immediately due to non-payment, abuse, unsafe conditions, or breach of terms.
20. Amendments
These Terms may be updated at any time and will apply to future bookings.
21. Governing Law
These Terms are governed by the laws of England and Wales.
22. Contact Information
Noble Cleaning & Dog Walking Services Limited
Email: admin@noblecleaning.co.uk
Phone: 07590 537431
23. Acceptance of Terms
By booking any service, the Client agrees to be legally bound by these Terms & Conditions.