Privacy Policy

Noble Cleaning & Dog Walking Services Limited

Last Updated: [Insert Date]

1. Introduction

Noble Cleaning & Dog Walking Services Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

Contact Information: Name, address, email address, and phone number
Booking Information: Details about your property, service preferences, and appointment history
Payment Information: Billing details (card details are processed securely via third-party providers)
Communication Data: Emails, messages, and any correspondence with us
Website Usage Data: IP address, browser type, and website interaction data (via cookies)

3. How We Use Your Information

We use your personal data to:

Provide and manage our cleaning and dog walking services
Process bookings, payments, and invoices
Communicate with you regarding appointments or enquiries
Improve our services and customer experience
Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so, including contract performance, legal obligations, or legitimate business interests.

4. Payment Processing

All payments are processed securely via trusted third-party providers. We do not store full card details on our systems. Payment information is used solely for the purpose of completing transactions and managing billing.

5. Data Retention

We retain personal data only for as long as necessary:

Client information is held for up to 6 months after a service or contract has ended for administrative purposes and complaint resolution
Financial records may be retained longer where required by law

After this period, your data will be securely deleted or anonymised.

6. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

Trusted service providers (e.g., payment processors, scheduling systems)
Employees or contractors who require the data to perform services
Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and in compliance with applicable laws.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

However, while we take all reasonable precautions, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing of your data
Request transfer of your data (data portability)

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website may use cookies to improve your browsing experience. Cookies help us understand how users interact with our website and allow us to enhance functionality.

You can control or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any updates.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: Admin@noblecleaning.co.uk
Company: Noble Cleaning & Dog Walking Services Limited