Refund Policy

Noble Cleaning & Dog Walking Services Limited

Last Updated: [Insert Date]

1. Overview

At Noble Cleaning & Dog Walking Services Limited, we are committed to delivering high-quality services. This Refund Policy outlines the circumstances under which refunds may be issued.

By booking our services, you agree to this Refund Policy as part of your legally binding agreement with us.

2. Eligibility for Refunds

Refunds will only be issued where, following a full and fair investigation, Noble Cleaning & Dog Walking Services Limited is found to be at fault in the delivery of the agreed service.

We reserve the right to assess all claims and determine the appropriate resolution based on the circumstances.

3. Complaints & Resolution Process

• All complaints must be reported within 24 hours of service completion.

• Complaints are treated with the utmost priority and investigated promptly.

• Where a complaint is validated, we may offer one of the following resolutions:

  • A re-do clean

  • A partial discount

  • Another reasonable remedial action

Our goal is always to resolve issues fairly and efficiently before considering refunds.

4. When Refunds Will Not Be Issued

Refunds will not be issued in the following circumstances:

• Where a complaint has already been resolved through a re-do clean, discount, or other agreed solution, and no further issues are raised

• Where complaints are made 24 hours or more after service completion, as this limits our ability to investigate effectively

• For missed appointments or cancellations in accordance with our Booking Policy

• Where dissatisfaction arises from factors outside our reasonable control

• For changes of mind or where services have been completed as agreed

In cases where a complaint is made after 24 hours, a free re-do clean may be offered at our discretion, but a refund will not be granted.

5. Partial Refunds

In certain circumstances, where services have been partially completed or do not fully meet agreed standards, a partial refund or credit may be offered at our discretion.

6. Payment Method for Refunds

Where a refund is approved:

• Refunds will be issued using the original payment method, where possible

• Processing times may vary depending on your bank or payment provider

• We will notify you once a refund has been processed

7. Disputes

If a resolution cannot be reached, the matter may be escalated in accordance with applicable legal procedures.

8. Policy Updates

We reserve the right to amend this Refund Policy at any time. The latest version will always be available on our website.

9. Contact Us

For any refund requests or queries, please contact:

Email: Admin@noblecleaning.co.uk
Company: Noble Cleaning & Dog Walking Services Limited