Refund Policy

Noble Cleaning and Dog Walking Services are open for client complaints and claims. However, we stand firm that we should be informed about such claims and complaints within 24 hours after the completion of the cleaning service.

 

 

Once we decide that these claims are reality-based, we will send back our team of cleaners to redo the cleaning task to the satisfaction of the client. Or if the client does not want this, we will then offer a 50% refund.

 

Rescheduling and Cancellations

​

Once a booking is made, the client will be required to make payment in full (if booked online) or at the end of the clean if paying in cash or by card. On instances when a client wants to reschedule a booked cleaning service, Dog sitting or dog walking service, they should provide the company with a 48-hour notice. If the company is not notified in time, For online bookings we will still move your booking but may add a admin fee to your booking. For bookings which have not been paid for yet we will move the booking for you but you will then be required to pay the full amount before your new date.

 

Cancelling a service

 

We require a 48-hour notice for any cancelations. If a booking is cancelled by the 48-hour notice period the client is entitled to a 100% refund. This is for any service booked with us. If booked after the notice period, the client will only be entitled to a 50% refund. If any booking is cancelled by us we will give you a full refund.

 

Please contact us if you have any questions.